JDH Admin Console User Guide

1. About This Guide

Open the console → click a menu on the left → view lists on the right. Most pages are view-only; you cannot change order outcomes.

What can each role do?

2. Quick Start

2.1 Sign In (3 steps)

1. Open the admin URL in your browser (ask your admin for the link).
2. Enter your username and password.
3. Click Sign In to reach the Overview page. Your role appears as a colored tag in the top-right.

Fig. 1 · Login: enter username and password, optionally check Remember me, then Sign In

2.2 Change Password & Sign Out

Click the dropdown next to your username in the top-right:

• Change Password — enter current and new password; you must sign in again after a successful change.
• Sign Out — ends your session and returns to the login page.

Fig. 2 · User menu (highlighted): Change Password / Sign Out

2.3 Single Sign-On

3. Who Can Do What

✓ = can access and use; — = hidden or disabled.

4. Left Sidebar Menu

Four groups: Operations, Agents, Credit, System. Click to expand, then open a sub-menu page.

Fig. 3 · Overview after sign-in: sidebar, role tag, today’s metrics and trend chart

Menu reference

5. Core Business Concepts

Understand how deposits, withdrawals, matching, and the credit pool relate.

5.1 End-to-end flow

5.2 What is the credit pool?

Each agent with pool access has a credit limit. Creating a withdraw order freezes quota; successful match and verification deducts it; expiry or cancel releases the freeze. Keep enough available quota or new withdraws cannot be accepted.

6. Deposit Orders — How to View

Go to Operations → Deposit Orders. Use this page to view deposit progress and details.

What to do

1. Use filters (status, date) or search by order no. / player ID, then click Search.
2. Click View on a row for receiving account, voucher status, and matched withdraw order.
3. To add a remark, use the edit icon in detail (remarks only — does not change order outcome).

Fig. 5 · Deposit list: status, voucher, countdown; platform admins see Manual Deposit top-right

Status meanings

• Waiting payment — player has not paid yet; watch the countdown
• Processing — system is verifying voucher; wait
• Completed — deposit succeeded
• Expired / Rejected / Cancelled — order did not complete successfully

7. Withdraw Orders — How to View

Go to Operations → Withdraw Orders. Use this page to view withdrawal progress and details.

1. Filter by status, search order no., click Search.
2. Click View for amount, matched deposit, and pool freeze status.
3. Watch Total Remaining — if matching times out, status becomes Expired and frozen quota is released automatically.

Fig. 6 · Withdraw list: match status, freeze, remaining time

8. Voucher Review

Go to Operations → Voucher Review. View uploaded transfer screenshots and parsed results.

1. Check the three summary counts: pending, account mismatch, duplicate voucher.
2. Find the order in the list and click View.
3. In the modal, review the image and parsed fields, then close.

Fig. 7 · Voucher list: View button only

Fig. 8 · Voucher detail: screenshot and parsed fields

9. Credit / Pool

Menu: Credit group

9.1 Credit Records

See how pool balance changes: recharges, withdraw deductions, etc. Platform can filter by agent; agents see only their own.

9.2 Adding pool balance — two ways

9.3 Agent recharge application (step by step)

1. Open Credit → Recharge/Withdraw Management, click Apply recharge.
2. Enter amount, select receiving account, payment reference, submit.
3. List shows Pending — platform admin clicks Approve or Reject.
4. After approval, pool balance increases; if rejected, check the remark.

Fig. 9 · Pool applications: agents click Apply recharge; platform Approve/Reject — the only manual review in the console

10. Agent Management

Path: Agents → Agents (platform admin only)

Main actions

• Add agent — name, code, login username, initial password, etc.
• Edit / Detail — pool balance, today’s deposits, match rate, bank account health.
• Enable / Disable / Risk suspend — control whether agent can take orders.
• Reset password — reset agent owner login password.

11. Sub-account Management

Path: Agents → Sub-accounts

Agent owners can create two sub-account types; platform admins can manage all agents’ sub-accounts:

Create a sub-account

1. Click Add sub-account, choose Operations or Finance role.
2. Enter username, password, remark; platform admins also select the agent.
3. Share credentials with the colleague; recommend changing password on first login.

12. Bank Accounts

Path: Agents → Bank Accounts

Add and edit bank cards agents use to receive player transfers. Set limits, priority, and enable — the system assigns them automatically.

• Per-account receive limit, priority, enable/disable.
• Platform admins manage all agents; agent owners manage their own only.

13. Settings

Path: System → Settings

13.1 Platform admin view

One panel only: Order rules. Click Save top-right after changes.

13.2 Agent owner view

Same Settings page, but you can only edit your agent’s Withdraw wait time (set when you need an override; leave blank for platform default). Other fields are read-only or hidden.

Fig. 10 · Settings: Order rules panel

14. Banks / Operation Logs / Export

14.1 Banks

Maintain bank code and name dictionary for bank account dropdowns. Platform admins can CRUD; others read-only.

14.2 Operation Logs

Audit trail for settings changes, pool recharge/withdraw, application reviews, sub-account changes, etc. Filter by time, action type, operator. Platform sees all; agents see own scope.

14.3 Export Files

After starting export from deposit/withdraw/pool lists, download completed CSV files here. Large exports may take time to finish.

15. Quick Guide by Role

Platform Admin daily checklist

1. Open Overview — check exception counts and Credit menu red dot.
2. Review deposit/withdraw lists for abnormal orders.
3. Go to Recharge/Withdraw Management and Approve or Reject Pending applications.
4. When needed: manual deposit, manage agents/sub-accounts/bank accounts, change settings.

Agent Owner

1. Monitor own agent deposits and withdrawals.
2. Maintain Bank Accounts; if pool is low, Apply recharge.
3. Create Operations/Finance sub-accounts for staff.

Operations Sub-account

Review deposit, withdraw, and voucher lists daily for anomalies.

Finance Sub-account

Review credit ledger; if balance is low, Apply recharge and wait for platform approval.

16. FAQ

Q: “Account signed in elsewhere” — what now?

Another session signed in with the same account. Sign in again; avoid sharing one login across the team.

Q: Signed out automatically?

Sessions expire (often after about a day). Re-sign-in is normal.

Q: Pool available balance too low — withdraw fails?

Increase agent credit: platform direct recharge, or agent submits application for platform review.

Q: Voucher stuck on “Verifying”?

Verification is in progress; please wait. If status does not change for a long time, provide the order no. to your tech team.

Q: List time off by one hour?

Console uses UTC+7 (Bangkok). Check your local timezone conversion.

Q: Missing a menu item?

Menus depend on role. Ask admin to confirm your role, or see §3 permission table.

17. Status Reference

Deposit order status

Withdraw order status

Voucher issue types